RETURNS AND EXCHANGES
You may return any FULL PRICE merchandise within 30 days of the purchase date.
All goods must arrive in their original, unworn and resalable condition including tags, stickers, boxes, casing etc. In the case that your items are returned without the original packaging, we will not be able to process your return.
You must include a copy of your order confirmation email with the returned items.
Shipping and handling charges will not be included in refunds.
Once we have received the returned items, you will receive a credit in the form of the original payment.
Any merchandise sold at SALE/CLEARANCE prices is non-refundable.
We do not process exchanges. If you would like a different item from the one you purchased, you will need to return the item and place a new order.
Shipping and Fees
Orders are processed Monday - Friday (excluding public holidays) 8 am - 3:00 pm Central Standard Time.
Shipping and handling fees, including those to ship items back, are non-refundable. On a case by case basis, we will issue a credit for reasonable or customary freight charges if the returned item is defective or incorrect. In the instance that a credit for shipping and handling fees is warranted, you must include a postal receipt in your returned package.
How to Return Items
Notify us within 30 days of the purchase date that you would like to make a return or that you have a defective item.
Send your request to: firstname.lastname@example.org
In the email include your: full name, address, order number, and the items that you wish to return. For return items, please include the reason for the return. For defective items, please provide an explanation of the defect. If you would like, you may include photos of the defective items.
Once you have received a confirmation email from us, mail the return item to:
Triple Crown Hats LLC
18973 96th Ave N.
Maple Grove, MN 55311